Thank you for visiting Fresh & Fine Supermarket (the “Website”). At freshnfinesupermarket.com,

We appreciate your business and strive to provide the best quality products and customer service. Please read our refund policy carefully before making a purchase.

100% Return & Exchange Policy

We offer a 100% return and exchange policy to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.

Conditions for Return or Exchange:

  1. Customers have up to 12 hours from the time of delivery to request a return or exchange.
  2. All products must be in their original condition and packaging.
  3. Returns or exchanges are subject to approval by our Return/Exchange team.
  4. Items should be complete in quantity/weight as originally purchased.

Exchange Policy:

If you wish to exchange a product for any reason, please note the following:

  1. Delivery charges for the exchange will be paid by the customer.
  2. Delivery charges from the original purchase are non-refundable.

Refund Process:

  1. All refunds will be credited back to the original payment method used for the purchase.
  2. Refunds may take 7-14 days to process, depending on your bank or payment provider.

How to Request a Return or Exchange:

To request a return or exchange, please follow these steps:

  1. Contact our customer service team within 12 hours of receiving your order.
  2. Provide your order number and reason for the return or exchange.
  3. Our team will guide you through the return or exchange process and provide further instructions.